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Questions people ask first
If the answer is not here, write to support@r2d2hosting.com — pre-sales questions are welcome too.
Are the prices with or without VAT?
The prices shown are final and include 21% VAT. The pricing table also shows the amount excluding VAT for businesses that deduct it. If you are VAT registered in another EU country, give us your VAT ID with the order and we invoice under the reverse charge.
Can I pay in EUR and in CZK?
Yes. Switch the currency in the top right corner and the whole price list changes with it. The invoice is issued in the currency you ordered in; the rates are fixed, not converted at the day rate.
Can I switch from monthly to a longer term later?
Any time. The unused part of what you already paid is deducted from the new invoice, so nothing is lost. Going the other way works too, effective from the next period.
What exactly is the free .cz domain?
On the 12 and 36 month terms we register one .cz domain for the first year and do not charge for it. The registration is in your name, not ours, so you can move it away whenever you want. From the second year it renews at the registrar's ordinary price.
How many mailboxes and databases are included?
As many as you need. A mailbox can grow to 10 GB and a database to 2 GB; together they live inside the 50 GB the plan gives you. We write to you when you get close to the limit, before anything stops.
What happens if I go over 50 GB?
Nothing abrupt. We contact you and usually the space can be freed by clearing old backups or logs. If the site genuinely needs more we agree an extension, or say honestly that a dedicated machine would serve you better.
How fast is the account created?
We confirm the order usually within one business day and create the account once the invoice is paid, typically the same day. If it is urgent, say so in the order note and we will treat it that way.
How do backups and restores work?
Backups run daily and are kept for 14 days on separate storage. You restore a single site, database or mailbox from the control panel yourself. If you would rather not, we do it for you at no cost, no matter who deleted the data.
Which PHP versions can I run?
Anything from 5.6 to 8.4, chosen separately for each site. The old branches exist for applications that cannot be upgraded — we keep them available, we just do not recommend leaving one exposed without thinking about it.
How do I cancel?
One e-mail from the address on the account. The service runs to the end of the paid period and does not renew by itself. Within 30 days of the order you get the money back without explaining why.
Still stuck?
Support also looks at what is inside your site — slow queries, a missing PHP extension, mail landing in spam. You do not have to be a customer to ask.